FAQ: Frequently Asked Questions
1) Are your products authentic/real? No, we sell high quality replica products, exactly like the original. We use same or equal material and hardware as the original.
2) Can I receive my order the same week I placed the order? No, unlikely since most products will take a few days to prepare, unless otherwise disclosed to you. (Refer to Shipping Policy)
3) Are your products used/pre-owned/pre-loved? All products are brand new, not used, pre-loved or pre-used. ( We get this question often.)
4) How long have you guys been in business? We are formerly know as Ms Fashion Junkie and we've been in replica business since 2012 we appreciate all our loyal customers who have patronized us over the years.
5) Where do your products ship from? Most of our products are shipped from overseas either at the moment Hong Kong or Saudi Arabia. Some of our products ship from USA.
6) Do you have discounts? We over promotions monthly, so join our mailing list to know when we do a big sale.
7) How often do you guys update the website? New products are added daily
8) Do you have this (not found on website)? We do source products which are either sold out in boutiques or otherwise hard to find so contact us if you want to purchase something that you can't find on our website.
9) How do I know you will send me the items in the pictures on the website? All items pictured are of actual replica products. We post daily preshipping videos on WhatsApp, Instagram and Snapchat so join us there!
10) What is the best way to contact you guys? We are available 24/7 to answer all your questions on Live Chat, if you have a request, or sent an email please allow us 24-48 hours to reply you.
11) Can I receive my order tomorrow if I place the order today? No. We do not do rush orders, or offer overnight shipping at all. So please be advised to plan your order in advanced.
12) Do you guys have reviews? Yes, most reviews can be found on the products page. We do not post each and every customers praise and raves about their orders that the receive. We do this as a way to protect customers privacy.
13) Can you send me additional pictures of product already on website? No, all of our products have multiple pictures, however we can send your the preshipping video before your order ships upon customer request.
14) Do you guys send a tracking number? Yes, of course all our orders are sent with tracking confirmation. We update order status to shipped once an order has been dispatched to the shipping carrier. We also send each ad every customer a shipping confirmation email which has the shipping carrier name and your tracking link which can also be tracked on the shipping carriers website (DHL,FedEx,USPS,UPS,Aramex,SF Express,EMS)
15) Why is the tracking number not showing any movement or updates? After an order has been marked as shipped allow a few days for any shipping carrier updates of your parcel in transit to you given the exception there aren't any shipping carrier delays which are usually stated on the shipping carrier website.